Collector Rules

Last Updated: 20 February 2021

These Rules (including our Oneworld Privacy Policy) govern the collection and use of points and set out the terms of the contract between Loyalty Oneworld (Mauritius) Ltd (“us/we”) and each Primary Collector. A Primary Collector can register with the Oneworld points collection programme (“Oneworld”) by applying for a collector card (“Oneworld Card”) and can then earn points on various purchases. A Primary Collector can earn further points by using a qualifying credit, debit or other payment card (Pop Payment Card). If you apply to register with Oneworld or use a Oneworld Card or Oneworld Payment Card you accept these rules. We may refuse an application for any good reason.

 

We will set up a Oneworld Account to record points earned or redeemed by each Primary Collector. A Primary Collector can allow other people (“Additional Collectors”) to have rights (subject to all of the provisions of these terms) to collect and use points on his/her Oneworld Account but the Primary Collector will be responsible for the actions of such Additional Collectors. Additional Collectors must register their details with us and we may not allow them to use points unless they do so. When applying for a Oneworld Card a Primary Collector will receive his/her card in electronic format. We may charge a Primary Collector a small fee in points or cash for further additional cards.

All Primary Collectors and Additional Collectors must have a resident Mauritius address. Changes of address must be notified to us. Primary Collectors must be over 18. Additional Collectors must also be over 18 except where they are on the Oneworld Account of their parent or legal guardian and the relevant Primary Collector is responsible for them and accepts they may redeem points for Rewards.

If a Primary Collector wants to change the Additional Collectors on his/her Oneworld Account this must be notified to us. An Additional Collector cannot make such changes to a Oneworld Account.

Oneworld has Sponsors through whom you earn points. We award points when one of our Sponsors tells us a Primary Collector or Additional Collector has undertaken a relevant transaction with them. Oneworld Suppliers are companies with whom a Primary Collector or Additional Collector can redeem points to obtain goods and services or discounts (“Rewards”). These participating companies may change – an up to date list of Sponsors and Suppliers is available from us at any time. Sponsors determine the particular transactions on which points can be earned and the number of points to be earned. There is a set number of points needed to obtain a Reward. Each of these will change but in most cases there will be a base offer with further bonus offers that come and go. We cannot control every specific change in the participating companies or their offers but we will ensure that while Oneworld is in operation a range of offers is available.

All Rewards are subject to availability. Transactions on which points are earned or redeemed are made directly with the relevant Sponsor or Supplier and we have no responsibility for the delivery, standard, quality or otherwise of any goods and services received or supplied or the failure of a Supplier to honour a redemption or make a specific Reward available. These transactions and all Rewards are subject to all applicable legal rules and the terms and conditions (including booking requirements, cancellation restrictions, return conditions, warranties and limitations of liability) of the Sponsor or Supplier. When points are redeemed we may act as intermediary between the relevant Primary Collector or Additional Collector and the Supplier and we will do what we can to ensure such Rewards are supplied by the relevant Supplier. Our General Rewards Conditions will apply to any Rewards booked with us or directly with the Supplier and these are available from us.

Points will be earned for transactions using a Oneworld Payment Card in accordance with the card issuer’s terms. Points are earned for purchases with any other Sponsor if a Primary Collector or Additional Collector presents his/her Oneworld Card (or, for on-line or telephone transactions, the required information) before entering into a transaction on which such other Sponsor offers points. If a Primary Collector or Additional Collector uses a Oneworld Payment Card with another Sponsor and wants to earn points from that Sponsor as well as the card issuer, such Primary Collector or Additional Collector will also need to present his/her Oneworld Card.

Points cannot be redeemed until credited to a Oneworld Account. Sponsors will take different periods to notify us of points to be credited (e.g. points on use of a Oneworld Payment Card may only be notified to us monthly after appearing on the card statement). We are not responsible for a failure, delay or error by a Sponsor notifying us of points to be credited.

Points have a three (3) years validity from the date of collection and are lost if the relevant Oneworld Account is closed or the Oneworld programme ends. Where points are redeemed for a Voucher carrying a specified cash discount or benefit, the Voucher will have an expiry date specified on it and will be subject to any other terms and conditions stated on the Voucher or otherwise publicised.

Redeemed points cannot be used again. If a transaction on which points are issued or redeemed is cancelled, reversed or not completed, we will reverse the associated points movement when instructed by the relevant Sponsor or Supplier. If insufficient points are available, or we suspect fraud or misconduct, Rewards may be refused or cancelled.

A Primary Collector who continues to collect will get a regular update of the points position as we know it on the date we issue the update in respect of his/her Oneworld Account including the points collected and redeemed by such Primary Collector and any Additional Collector collecting on such Oneworld Account. Account information is also available from us and an Additional Collector can access the points balance in respect of a Oneworld Account and details of the points earned or redeemed by him/her. We will correct a Oneworld Account if it is shown to our reasonable satisfaction to be wrong but, unless there are clear records showing this, our decision is final.

Points can only be earned, held, transferred or redeemed as set out in these Rules. Any other use, award, sale, exchange or transfer of points, or attempt to do so, is a serious breach of these Rules. Any points not earned and held in accordance with these Rules will be invalid and cannot be redeemed for Rewards. Any such points on a Oneworld Account will be deducted and, if they are redeemed, we will ask the Supplier to cancel the relevant Rewards and we may take other appropriate action. Points from more than one Oneworld Account cannot be combined to redeem for the same Reward. Points have no cash value.

If you forget to swipe your Oneworld card at Oneworld partner’s tills, simply present your receipt at the Customer Service Desk in store with your Oneworld card. Points for general shopping can be added up to seven (7) days after the date on the receipt. If you forgot to use a voucher, provided you’ve met the criteria for the extra points, take the voucher and your receipt to the Customer Service Desk in store within seven (7) days from the date on the receipt and they will be happy to help.

Anyone issued with a Oneworld Card for a Oneworld Account can redeem points from that account for any available Reward, unless the Primary Collector notifies us a particular Additional Collector is not authorised to redeem. The Primary Collector is responsible for any redemption by Additional Collectors and, in particular, for deciding whether anyone under 18 can redeem. If a Primary Collector wants to cancel a redemption made by an Additional Collector, she/he should ask us as soon as possible and we will do this where we reasonably can. Security questions may be asked when a redemption is made or a Voucher is issued. All Rewards redeemed on a Oneworld Account which are sent by post will be sent to the latest address we have for the Primary Collector.

Our Privacy Policy (which is part of these Rules) sets out the information that we will gather on Primary Collectors and Additional Collectors, how a Primary Collector or Additional Collector uses his/her Oneworld Card and earns and redeems points, how this information will be used and who it may be shared with. It is included on every registration form, on certain other materials we publish and is available from us. We will comply with our Privacy Statement – every Primary Collector and Additional Collector should read it carefully. If a Primary Collector and/or an Additional Collector notifies us that they do not wish to receive marketing information from us or be contacted by us for promotional purposes in connection with Oneworld and/or by participating companies we will comply with such request and pass on any relevant request to participating companies. If for any reason we need to transfer personal information outside Mauritius for a specific purpose, we will ensure that it is treated to Mauritius data protection standards.

Oneworld Cards are our property and must be returned to us on request or destroyed when no longer valid for use. The Primary Collector is responsible for the security of all Oneworld Cards issued on his/her Oneworld Account and all Vouchers issued on that account. If a Oneworld Card is lost or the holder thinks an unauthorised person has become aware of any security code, password or account number, they should contact the Oneworld Customer Service Centre immediately. Vouchers should be treated like cash. We cannot be responsible for any unauthorised use of points or any lost or stolen Vouchers.

We may close any Oneworld Account on which no points have been earned or redeemed for a continuous period of at least 12 months. We may also, on notifying the Primary Collector, immediately suspend or terminate the rights of any Primary Collector or any Additional Collector, and/or close any relevant Oneworld Account, if they breach these Rules, if we reasonably believe that they have dealt with points in a manner not permitted by these Rules or any applicable Sponsor’s terms and conditions, if there is any theft from or misconduct in connection with us, any Sponsor or Supplier, if they supply false or misleading information to us or if they are abusive or offensive to any member of our staff. A Collector can close his/her Oneworld Account at any time by notifying us. If a Oneworld Account is closed everyone’s rights to redeem points from that Oneworld Account are lost.

We may make changes to these Rules and will give the Primary Collector as much notice as we reasonably can. Earning or redeeming points on a Oneworld Account will constitute acceptance of the revised Rules. We may suspend or terminate Oneworld but will give as much notice as we reasonably can before we do so. If this happens all Oneworld Accounts will be suspended or terminated. If we sell or transfer Oneworld to another company we may transfer all of our rights and obligations under these Rules without any further consent and may disclose or transfer all information we hold about Primary Collectors and Additional Collectors to a prospective or actual new owner. Such a disclosure or transfer will not alter the rights of such Primary Collectors and Additional Collectors in respect of the use that can be made of such information by such other company.

Additional Collectors are third parties for the purposes of the Contracts (Rights of Third Parties) Act. Our only responsibilities with respect to Oneworld are set out in these Rules which are subject to Mauritius law. We will only be liable to a Primary Collector who suffers loss as a result of our breach of these Rules and, if so, our sole liability will be to credit to the relevant Oneworld Account any points which have been wrongly deducted or should have been credited but were not. These Rules shall not exclude or limit our liability for death or personal injury caused by our negligence. These Rules prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.

Oneworld Business Rules

Where you have indicated on registration that you have a business and are a Oneworld business collector the following Special Oneworld Business Rules shall apply:

  1. These Special Oneworld Business Rules together with the Collector Rules (including the Privacy Policy) govern participation in Oneworld Business (part of the Oneworld programme dedicated to businesses). To the extent there is any inconsistency between these Special Oneworld Business Rules and the Collector Rules, these Special Oneworld Business Rules shall prevail.
  2. Every business joining Oneworld Business will be the Primary Collector on a Oneworld Account in the name of that business and must authorise an individual to manage and operate the Oneworld account on its behalf (the Business Contact Person). The business will ensure that the Business Contact Person is aware they have been so authorised and that their details have been provided. All points earned on that Oneworld account will accrue to the business. The business can change the Business Contact Person at any time in accordance with the procedures notified by Loyalty Oneworld (Mauritius) Ltd from time to time.
  3. The Business Contact Person will receive correspondence (including information and offers, which may be based on how they use their Oneworld card)) at the business address provided to us and that name and address information may be used by us or participating companies as part of the information regarding a Primary Collector on the basis of the Privacy Policy and the data choices set by the business (which may be changed by the Business Contact Person at any time by visiting www.Oneworld.com/business or by calling the Oneworld helpline).
  4. The name and address of any Additional Collector collecting points on a Oneworld account in the name of a business which is provided to us may be used by us and participating companies to send information and offers to the Additional Collector (which may be based on how they use their Oneworld card) on the basis of the Privacy Policy and the data choices set by the Additional Collector (which may be changed by the Additional Collector at any time).
  5. Loyalty Oneworld (Mauritius) Ltd may rely absolutely on acts or omissions of the Business Contact Person and any Additional Collectors who may be authorised to collect points on that Oneworld Account. The business will not make any claim against Loyalty Oneworld (Mauritius) Ltd as a result of, and will be responsible to Loyalty Oneworld (Mauritius) Ltd for the consequences of, Loyalty Oneworld (Mauritius) Ltd relying upon the Business Contact Person in relation to the account.
  6. A business can transfer points held in a Oneworld account in the name of that business to any other Oneworld account.
  7. All points earned on an existing Oneworld account signed up to Oneworld Business by an existing Oneworld Collector will continue to accrue to the Primary Collector on that Oneworld account. The Primary Collector on that Oneworld account may receive special Oneworld Business offers and access to special Oneworld Business rewards.
  8. Points can only be earned on business expenditure by a Oneworld Collector who incurs that expenditure. An employee cannot normally collect points for their personal Oneworld account on money spent by their employer.
  9. You can contact us by logging onto our web-site or by calling the Oneworld Helpline or writing to the Oneworld Customer Service Centre. We may record calls to check the quality of our services or for training, audit or security purposes.