Terms and Conditions

Please read this carefully because it sets out the terms of a legally binding agreement between you and OneWorld.

1. Introduction

This page sets out the terms and conditions on which you may use OneWorld app and/or website and the content/services available on them (which we call “OneWorld Content”). We only make these terms and conditions available in the English language.

In these terms we use the term “OneWorld app and/or website” to refer to our website at OneWorld app and/or website and our other mobile and online digital apps and services.

Except where we state otherwise in Section 7, references in these terms and conditions to “OneWorld” (or “we”, “us” or “our”) refer to the company operating OneWorld app and/or website. See Section 12 below for our corporate information.

These terms apply in different ways depending on what type of user you are, as follows:

Registered users and personal subscribers: These terms apply to your use of OneWorld app and/or website and all OneWorld Content irrespective of the delivery platform or device you use to access it. By accessing OneWorld app and/or website you are agreeing to these terms and conditions. If you do not agree with the terms and conditions you should not use OneWorld app and/or website or any OneWorld Content and should cancel any subscription in accordance with your cancellation rights (see Section 6 below). If you have any questions please contact information@oneworld.mu.

We strongly recommend that you read these terms and conditions in their entirety. For further details of our registration and subscription options, please see our Registering and Subscribing Guide.

Users with access under an organisation’s subscription agreement: Your continued access is primarily governed by the subscription agreement of the organisation through which you are able to use the OneWorld app and/or website website. Sections 4 to 6 below are not applicable to such users. The remaining terms and conditions apply to your use of the OneWorld app and/or website website or any OneWorld Content. By accessing OneWorld app and/or website you are agreeing to these terms and conditions. If you do not agree with these terms and conditions, then you should not use OneWorld app and/or website or any OneWorld Content.

All users: These terms and conditions replace all previous terms and conditions for OneWorld app and/or website. OneWorld may update these terms and conditions for legal or regulatory reasons, or to reflect changes in our services or business practices. We will provide notice of any significant changes in Section 14 below. You should regularly check Section 14 to see if any changes have been made. Any changes will become effective as soon as we post them on OneWorld app and/or website.

We may in exceptional circumstances cease to publish OneWorld app and/or website, the OneWorld Content or cease to provide subscription services. We will give you at least 90 days’ notice of this, if possible. If we do so, then we will have no further obligation to you.

2. Access and Use

Our ability to deliver content and services depends on our users complying with this Section 2. Please read our Copyright Policy that summarises how you are allowed to use OneWorld Content and provides guidance on the types of use we do not permit . You agree that you will comply with our Copyright Policy.

Organisations that may be using OneWorld Content without the appropriate permissions may approach us with a view to discussing for details.

The amount and types of OneWorld Content that you can view, and the platforms on which you can view OneWorld Content, depend on what type of user you are and what type of subscription (if any) you have. We can vary the access rights of registered users who are not accessing through a particular subscription at any time at our discretion.

For further access, we offer various types of individual and corporate subscription: see Section 4 for details of subscriptions.

3. Privacy Policy and Registration

All information received by us from your use of OneWorld app and/or website will be used by OneWorld in accordance with our Privacy Policy. Please read this for details of how we may process your personal data.

On registration, you must provide OneWorld with accurate, complete registration information and it is your responsibility to update and maintain changes to that information on the applicable OneWorld app and/or website registration or subscription pages. OneWorld is entitled to rely on any information you provide to us.

Each registration is for a single user only. On registration, you will choose a user name and password (“ID”). The email address that you provide on registration must correspond to a named email account and not a generic or shared email account. You are not allowed to share your ID or give access to OneWorld Content through your ID to anyone else. OneWorld does not allow multiple users on a network or within an organization to use the same ID. OneWorld may cancel or suspend your access to OneWorld app and/or website if you share your ID without further obligation to you. You may not create additional registration or subscription accounts for the benefit of others or with the aim of avoiding our use of IDs to control access to and use of OneWorld app and/or website.

You are responsible for all use of OneWorld app and/or website made by you or anyone else using your ID and for preventing unauthorised use of your ID. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID or any payment information, you must notify OneWorld immediately by e-mailing us at information@oneworld.mu. We recommend that you do not select an obvious user password (such as your name) and that you change it regularly.

If you provide OneWorld with an email address that will result in any messages OneWorld may send you being sent to you via a network or device operated or owned by a third party (e.g. your employer or colleague) then you promise that you are entitled to receive those messages. You also agree that OneWorld may stop sending messages to you without notifying you.

If you are a registered user of or subscriber to OneWorld app and/or website then you may choose to use OneWorld app and/or website’s “Remember me” log in feature that enables you to be logged in automatically to OneWorld app and/or website whenever you visit OneWorld app and/or website without having to manually log in each time. We recommend that you do not enable this feature on any computer that is or may be used by anyone other than you in order to prevent unauthorized access by third parties to both your subscription details and features of OneWorld app and/or website personal to you.

4. Personal Subscription Services and Temporary Access Passes

We offer subscription services through OneWorld app and/or website and recommend that you read our Frequently Asked Questions for more details and before purchasing a subscription.

Types of subscription: unless you purchase a subscription to use OneWorld app and/or website then your usage rights will be limited as set out at www.oneworld.mu.

OneWorld reserves the right to vary the amount of content and types of service that it makes available to different categories of user. If you are an OneWorld app and/or website subscriber, any significant reduction in the scope of your subscription will take effect only after we have given you at least 30 days’ notice, and will apply from the date of your next payment following that 30-day period. This does not apply where a type of content or service intended for Premium subscriptions is made available to Standard subscribers on an introductory, temporary or trial basis.

OneWorld will try to process your subscription promptly but does not guarantee that your subscription will be activated by any specified time. By submitting your subscription details, you are making an offer to us to use our subscription. Your offer will only be accepted by us and a contract formed when we have successfully verified your details and email address, at which point we will provide you with access to your subscription. OneWorld reserves the right to reject any offer in its discretion, for any or no reason.

5. Cancellation of Subscriptions

How to cancel: You may notify us of your wish to cancel your subscription by contacting our Customer Care team. Chat with us online, call us on your regional telephone number, or email us at information2oneworld.mu with the following: “I/We hereby give notice that I/we cancel my/our subscription”. Please then include:

  • The subscribers full name (person on the billing information if different from the user)
  • The Account email address or Account Number (Customer Reference Number)
  • The address
  • Your contact telephone number

Cancellations by us: OneWorld reserves the right to suspend or terminate your subscription if you breach these terms and conditions, with or without notice and without further obligation to you. We may also suspend or terminate your subscription if we are prevented from providing services to you by circumstances beyond our control.

OneWorld reserves the right to suspend or terminate your subscription in the event of any verbal or written abuse of any kind (including abusive, offensive or aggressive language) directed towards our Customer Care team or other OneWorld personnel.

6. Who Your Personal Subscription Contract is with

If you use a OneWorld app and/or website subscription, you will be contracting with Loyalty OneWorld (Mauritius) Ltd, whose principal place of business is at 44E Cyprus Lane, Leclezio Street, Curepipe, Mauritius.

7. User Generated Content

OneWorld app and/or website includes comments sections, blogs and other interactive features that allow interaction between users and between users and OneWorld editors (we call these “Forums”). We call the information posted to these Forums by users “User Generated Content” or “UGC”.

If you wish to view or participate in a Forum then you must comply with any specific rules posted on the Forum. We also recommend that you read our Comments Guidelines which provide further guidance in relation to commenting on OneWorld app and/or website.

You will retain ownership of the copyright in any of your UGC that you or we publish on OneWorld app and/or website so you are free to re-use it as you wish. You agree that if you post UGC to a Forum then you are granting OneWorld a right (but not an obligation) unlimited in time to publish, re-use, archive, modify, delete or commercially exploit that UGC in whole or in part as we see fit, whether on OneWorld app and/or website or otherwise, without any requirement to pay you for this and with or without attribution to you. This means that you grant us a worldwide, non-exclusive, perpetual, irrevocable, royalty-free licence to use any UGC you publish in whole or in part in any manner and for any purpose whatsoever and without further obligation to you. You also waive any moral rights that you may have in regard to the UGC.

You are responsible for all the content of any of your UGC that you or we publish. You are financially responsible to us for any claim against us by any third party that your UGC is not in accordance with the bullet points below or that otherwise relates to your UGC.

You agree that you will:

only publish UGC that is your original content and will not infringe the copyright or other rights of any third party when publishing UGC.
not post, link to or otherwise publish any UGC containing any form of advertising or promotion for goods and services or any spam or other form of unsolicited communication.
not post, link to or otherwise publish any UGC with recommendations to buy or not buy a particular share or other investment or which contain confidential information of another party or which otherwise have the purpose of affecting the price or value of any share or other investment.
not post, link to or otherwise publish any UGC that is threatening, offensive, libellous, indecent or otherwise unlawful.
not post comments that are discriminatory in nature, for example, comments which make attacks on the grounds of race, religion, sex, gender, sexual orientation, disability or age.
respectfully challenge different points of view but not personally attack other commentators.
not disguise the origin of any UGC and not impersonate any person or entity (including OneWorld employees or Forum guests or hosts) or misrepresent any connection with any person or entity.
not post or otherwise publish any UGC unrelated to the Forum or the Forum’s topic.
not post or transmit any UGC that contains software viruses, files or code designed to interrupt, destroy or limit the functionality of OneWorld app and/or website or any computer software or equipment.
not collect or store other users’ personal data.
not restrict or inhibit any other user from using the Forums.
comply with the guidelines for commenting set out in our Commenting FAQ.
The Forums contain UGC submitted by users over whom OneWorld has no control so we cannot therefore guarantee the accuracy, integrity or quality of any UGC. Some users may not behave properly and may post UGC that is misleading, untrue or offensive.

It is not possible for OneWorld to fully monitor all UGC published on OneWorld app and/or website but where we have actually received notice of any UGC that is potentially misleading, untrue, offensive, unlawful, infringes third party rights or is potentially in breach of these terms and conditions, then we will review that UGC, decide whether to remove it from OneWorld app and/or website and act accordingly. This may include banning a user from participation in UGC on OneWorld app and/or website.

Our moderation and community team may contact you from time to time regarding your comments. Comments, including those made under a pseudonym, can be linked to your OneWorld app and/or website account by FT.

For more guidance about commenting on OneWorld app and/or website, please see our Commenting FAQ. If you believe that any UGC published on OneWorld app and/or website infringes any legal rights that you may have or is not allowed under these terms and conditions, please notify us immediately with specific details by contacting us at info@oneworld.mu.

8. Third Party Sites and Services

OneWorld app and/or website may contain links to other Internet websites or online and mobile services provided by independent third parties, including websites of our advertisers and sponsors (what we call “Third Party Sites”), either directly or through frames. Third Party Sites may be co-branded with OneWorld and so include OneWorld ’s trade marks.

It is your decision whether you purchase or use any third party products or services made available on or via Third Party Sites and you should read Section 9 below carefully. Our Privacy Policy does not apply to Third Party Sites.

OneWorld app and/or website contains advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on OneWorld app and/or website complies with international and national law. OneWorld is not responsible for any error or inaccuracy in advertising or sponsorship material.

Copyright in any software that is made available for download from OneWorld app and/or website belongs to OneWorld or its suppliers. Your use of the software is governed by the terms of any licence agreement that may accompany or be included with the software. Do not install or use any of this software unless you agree to such licence agreement. OneWorld is not responsible for any technical or other issues that may happen if you download third party software.

9. Our Responsibilities To You

A summary of what this section means: this section is important and you should read it carefully. It makes clear to what extent, if any, OneWorld accepts responsibility (liability) to you for your use of OneWorld app and/or website or the OneWorld Content or in respect of any third party products or services that we refer to or link to on OneWorld app and/or website. Unless you are a personal subscriber to OneWorld app and/or website, we accept no financial responsibility to you arising from your use of OneWorld app and/or website or the OneWorld Content.

In no circumstances do we accept responsibility for your use of Third Party Sites or in respect of any Third Party Products. By Third Party Sites we mean websites, online or mobile services provided by third parties, including websites of advertisers and sponsors that may appear on OneWorld app and/or website. By Third Party Products we mean products or services provided by third parties.

Although this means that we accept very little in the way of financial responsibility for your use of OneWorld app and/or website and the OneWorld Content, we think this is fair on the basis that you can view certain content and services free-of-charge, and the cost of a subscription or temporary access pass for additional access rights is relatively inexpensive. It is not commercially possible for us to accept more responsibility for your use of OneWorld app and/or website than set out in this Section 9 taking into account that we permit you to use OneWorld app and/or website for no or a relatively inexpensive cost.

Limitations of OneWorld Content:

The OneWorld Content (including any information we publish regarding Third Party Products) is only for your general information and entertainment purposes and is not intended to address your particular requirements. In particular, the OneWorld Content, including UGC and any other content provided by third parties and distributed by OneWorld app and/or website, does not constitute any form of advice, recommendation, representation, endorsement or arrangement by OneWorld . It is not intended to be and should not be relied upon by users in making (or refraining from making) any specific investment, purchase, sale or other decisions. Appropriate independent advice should be obtained before making any such decision, such as from a qualified financial adviser.

Any agreements, transactions or other arrangements made between you and any third party named on (or linked to from) OneWorld app and/or website are at your own responsibility and entered into at your own risk. Any information that you receive via OneWorld app and/or website, whether or not it is classified as ”real time”, may have stopped being current by the time it reaches you. Share price information may be rounded up/down and therefore may not be entirely accurate.

What we promise:

OneWorld promises to develop and operate OneWorld app and/or website with reasonable skill and care and will use reasonable efforts to promptly remedy any faults of which it is aware.

What we do not promise:

OneWorld does not provide any other promises or warranties about OneWorld app and/or website and the OneWorld Content. OneWorld app and/or website and the OneWorld Content are provided on an “as is” and “as available” basis. This means that OneWorld does not make any promises in respect of OneWorld app and/or website or the services and functions available on or through OneWorld app and/or website or of the quality, completeness or accuracy of the information published on or linked to from OneWorld app and/or website other than as expressly stated above.

The above disclaimers apply equally to your use of OneWorld app and/or website and all OneWorld Content. Without limiting the above, OneWorld is not liable for matters beyond its reasonable control. OneWorld does not control third party communications networks (including your internet service provider), the internet, acts of god or the acts of third parties.

To the full extent permitted by law you acknowledge and agree that our third party content and data suppliers have no liability whatsoever to you in respect of any of their data supplied to you as part of the OneWorld Content.

10. Choice of Law and Jurisdiction

If you are a user whose principal address or principal use of OneWorld app and/or website occurs in any jurisdiction other than Mauritius then these terms and conditions will remain subject to Mauritius law. In this case, to the extent possible in the applicable jurisdiction, both you and we agree that the courts of Mauritius will (subject to the final paragraph in this Section 10) have non-exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these terms and conditions.

If you are a user whose principal address or principal use of OneWorld app and/or website occurs in Mauritius then these terms and conditions will be subject to the laws of Mauritius , without regard to its conflict of laws provisions. In this case, to the extent possible in the applicable jurisdiction, both you and we agree that the courts of Mauritius will (subject to the final paragraph in this Section 10) have non-exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these terms and conditions.

11. General

You may not license or transfer any of your rights under these terms and conditions. We may transfer any of our rights or obligations under these terms and conditions to any company within Bramston and Associates group of companies but if we do so we will ensure that any company to whom we transfer our rights or obligations will continue to honour your rights under them.

If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which will remain in full force and effect.

Failure by either party to exercise any right or remedy under these terms and conditions does not constitute a waiver of that right or remedy. Headings in these terms and conditions are for convenience only and will have no legal meaning or effect.

These terms and conditions constitute the entire agreement between you and the OneWorld relating to your use of the OneWorld app and/or website website, OneWorld ’s mobile and other online services. They supersede all previous communications, representations and arrangements, either written or oral.

OneWorld app and/or website is best viewed with one of our supported browsers. Any payment information you send to us over the Internet is encrypted using 128 bit Secure Socket Layer technology. SSL is currently the preferred method to securely transfer credit card data over the Internet.

12. Content ownership

All OneWorld Content belongs to OneWorld or its licensors who own all intellectual property rights (including copyright and database rights) in the OneWorld Content and any selection or arrangement of the OneWorld Content. No intellectual property rights in any OneWorld Content are transferred to you. ”OneWorld ” and ”Loyalty OneWorld (Mauritius) Ltd” are trade marks and you may not use them without written permission from OneWorld . You are permitted to use OneWorld Content only as set out in our Copyright Policy.

13. Corporate Information

Loyalty OneWorld (Mauritius) Ltd is the publisher of OneWorld app and/or website website, and its corporate details are as follows: registered office address is 44E Cyprus Lane, Leclezio Stret, Curepipe, Mauritius.

14. Changes to Terms and Conditions

These terms and conditions were published on 18 February 2020 and replace with immediate effect the terms and conditions previously published on 1 May 2019.